On each product page, click the “Request a Quote” button to add items to your inquiry cart. You can add multiple products. Once you’re ready, submit your contact details, and one of our sales representatives will reach out within 24 hours.

Typically 30–35 days. Customized or special-order bikes may take longer.

We accept bank wire transfer, credit card*, and PayPal*.

*Note: Additional fees may apply for credit card and PayPal payments.

MOQ is 10 pcs per model per color. For smaller orders, we accept fewer units with a $150 sample fee, refundable on your next bulk order.

Yes! You can watch our factory tour on YouTube or request a video call with your sales rep.

All our bikes come with at least a 12-month warranty and go through strict quality checks before shipping.

Once we receive your initial payment, your order will enter our production queue. Production typically takes 25–45 days, depending on your customization requirements. (Order quantity has minimal impact on lead time.)

After we receive full payment, shipping will be arranged as agreed:

• Air shipping: ~15 days to your door
• Sea shipping: ~40 days to the U.S., ~70 days to the E.U.

We’ll keep you updated at each stage to ensure a smooth delivery process.

As a custom e-bike manufacturer, we produce bikes based on each customer’s specific requirements—such as components, color, and features. Since most of our orders are made-to-order and not off-the-shelf, pricing can vary depending on the configuration. To provide you with accurate and tailored pricing, we encourage you to send us an inquiry with your desired specifications.

Contact your sales rep with details. Once we identify the issue, we’ll send replacement parts. If you’re reselling bikes, we recommend ordering spare parts in advance. We can provide a parts list based on your order.

We understand your concern. You can place your order via Alibaba.com, which holds payment until you confirm receipt of goods. Contact your sales rep to initiate the order through Alibaba.

Due to disruptions in the Suez Canal, all vessels from Asia to Europe must reroute via the southern tip of Africa, significantly extending transit time.

We understand your concern and want you to know we aim to offer the most competitive shipping rates—because we make money by selling e-bikes, not on shipping. However, shipping costs for e-bikes are higher because lithium batteries are classified as hazardous materials (HAZMAT), requiring special handling and transport on HAZMAT-certified vessels.

If you know a freight forwarder offering better rates, feel free to share their contact with your sales representative—we’re happy to coordinate with them to arrange the shipment.

Bisek Cycle is listed under C393 (white list), so anti-dumping tariffs are approximately 33%. We also offer EU-based manufacturing if you prefer local production.

Your assigned sales representative will handle your order and updates. If you don’t get timely responses, you can escalate by contacting our manager at rex@bisek.cn.

Folding bikes come mostly pre-assembled—just install the pedals and saddle.

Other models are 85% assembled; you’ll need to install the front wheel, handlebar, pedals, and saddle. Unboxing and assembly videos are available on request.

Yes. While the maximum speed is limited by the motor and controller’s physical capabilities, we can enable a user-adjustable speed limit in the settings menu. Just inform your sales representative of your desired default and maximum speeds. If you’d like to password-protect this setting to prevent tampering, please let us know.

Yes. Most of our bikes can be fitted with a mid-motor. We regularly work with Bafang, Ananda, and TruckRun. Please note, mid-motor installation takes 20–30 days longer due to frame modifications required for specific motor brackets.

Battery and mechanical parts are covered for 12 months, the frame for 5 years. Wearable parts are not included.

While we don’t provide a full-bike IP rating, key components are rated as follows:

·       Motor: IPX6

·       Display: IP65

·       Battery: IP65

You can ride in rain or wash with hose water, but avoid using high-pressure water on electrical parts.

Absolutely. After signing an NDA, you can submit your design or sketch. We’ll evaluate feasibility, prepare a BOM, and provide a quote including R&D, tooling, and sample costs. Once approved, we’ll begin development.

Yes. Accessory design follows a similar process as e-bike design. MOQ typically ranges from 50 to 200 pcs depending on the item.

Design and R&D costs vary by project, usually ranging from USD 1,000 to 3,000 (excluding mold and tooling fees). Final costs are determined after reviewing your requirements.