3-5 Days Quick Shipping for USA Customer- Our Own Brand

1. Shipping & Delivery 

Warehouse Locations: Products are stored in warehouses in Changzhou (China), Ontario, and New Jersey, with more locations planned in the USA.

Delivery Process: Your order is shipped from the closest warehouse to you.

Timeline:

Processed within 24 business hours.

Dispatched within 3 working days.

Guaranteed delivery within 15 business days (may be slightly delayed during peak seasons or holidays).

2. Product Customization

Yes, the factory supports full customization.

Services include logo/branding, color schemes, accessory configurations, and custom packaging.

Our team provides end-to-end support from design to delivery.

3. Replacement Parts for Malfunctions

Contact our  support team to report the issue.

We will provide free, compatible replacement parts and offer installation guidance.

4. Product Certifications

All products meet international safety and quality standards, including:

UL Certification (for bicycles)

ROHS Directive

Battery Safety: UN38.3 & MSDS

5. Repairs & Warranty in the USA

Routine Maintenance: Can be done at any local certified bicycle repair shop.

Technical Support: We provide spare parts and DIY instructional videos.

Warranty Claims: For major quality issues, contact our customer service or regional technical centers in USA for assistance.

6. Choosing the Right E-bike Size

Select the frame size based on the rider's height.

You can also request personalized size recommendations from our team.